Reporting, Metrics & Accountability

Our patient recruitment strategies are backed by hundreds of programs, reporting and metrics. Read more...

The Leaders in Global Patient Recruitment

Only CSSi is the authority on global patient recruitment. Across all demographics, and all therapeutic areas. Read more...

Local Enrollment Specialists™

CSSi Local Enrollment SpecialistsTM increase performance at the site, making an impact for the entire program. Read more...

Mission and Vision


The mission of CSSi is to provide innovative patient enrollment and retention planning and performance designed to exceed our client's expectations. We achieve this mission by addressing the key factors in a successful patient recruitment campaign: the right strategy for the protocol and the right tools to complete enrollment on time and on budget.



CSSi is an advocate of patients receiving the highest quality of medical care while enrolled in a clinical trial. Our goal is to help our clients conduct efficient and quality clinical trials while reducing enrollment timelines and cost by delivering strategic solutions that utilize our expertise in developing site-specific patient recruitment plans.

More Research is Needed

More Research is Needed


For CSSi, I spend most of my time speaking with sponsors about specific challenges to enrollment for a wide variety of clinical trials.  Once we have an opportunity to share how we would approach enrolling each individual program with its own unique challenges, the team at CSSi gathers.  Among many things, we begin to zero in on who the patient is, how old they are, and what their gender and media habits may be specific to their geographic location.  Ultimately, we find ourselves in the patient’s shoes.  We realize that, unfortunately, many patients don’t fully understand what a clinical trial is, let alone consider it an option for themselves.

A little education can go a long way with patients who are not familiar with many of their options, including clinical trials.  Once someone understands that a wealth of information is offered prior to enrollment into a trial, it can give the patient a new perspective.  What is known about the drug or device so far in terms of side effects or risks, as well as potential benefits and efficacy, are all things the patient will learn if they are open to learning more about trials.  An overview of the clinical research process can deepen understanding.  It may even spark a realization that the development of new medications and devices is vital to the future treatment of many conditions and illnesses.  This is one of our largest goals at CSSi.  Providing vehicles by which people (patients, loved ones, physicians, advocacy groups) can gain a deeper understanding of clinical research is central to what we achieve.

Patients are sometimes motivated by the fact that other therapies have failed to adequately treat their condition.  Yet, back in my days as a clinical research coordinator, I noticed that many would agree that “more research is needed” and that participation was one way to do something positive to further the development of much needed therapies.  This inner “call to action” is one of the reasons that I loved working with clinical research patients.  The more educated a patient was about the process, the specific expectations of enrollment within a program, and how they would be given vital information throughout the trial, the more motivated they are to fully consider a clinical trial as an option.

The clinical research option needs to be on the table with all the other options a patient has for an educated choice the patient can feel good about.  Part of the fun of working with CSSi is finding new and effective ways of placing research trials on the patient's table of options.  The approach is rarely the same for any two sites, but the goal is always the same.  Let’s make sure the potentially eligible patients have access to the information about the clinical trial as an option.  Let’s provide them with the clearest message about the trial so that they are in a position to learn more and gain a deeper understanding of research as a whole, and a specific trial as an option.

Though each of us at CSSi have different roles, we never lose sight of the fact that our collective efforts remove barriers that prevent clinical programs from fully enrolling in a timely fashion.  Many of us at CSSi once dispensed study medications with our own hands to patients we helped to carefully educate about all of their options.  Now, we help sites do that by sharing information in a careful, thoughtful, and effective way so that patients have the opportunity to learn more about clinical trials.

I may spend my days speaking with many sponsors about CSSi’s global patient recruitment capabilities and drug and device regulatory expertise, but “at the end of the day” (a much used phrase in this office), we want to see programs succeed for the betterment of future patient treatment.  The experience I had with patients was priceless, and some of those patients deeply touched my life.  Bringing that experience to CSSi and drawing on it deepens the resolve to inform, educate and ultimately enroll patients into programs because: More Research Is Needed.

Join the CSSi Community

We're always on top of industry news, current trends and the always evolving clinical research landscape. Stay up-to-date with the latest observations, news and updates from the CSSi patient recruitment experts.

Subscribe! Learn from us! Ask questions!

Patient Recruitment Expert CSSi to Be Featured at Upcoming Industry Events – Arena’s Outsourcing in Clinical Trials New England Conference and the SCRS Site Solutions Summit

October 1, 2014

Glen Burnie, MD—CSSi (www.CSSiEnroll.com), the leader in patient recruitment solutions for the clinical research industry, is pleased to announce its participation in two upcoming industry conferences during the month of October.  President Chris Trizna will be a featured speaker during the annual Outsourcing in Clinical Trials New England conference sponsored by Arena International. CSSi will also be participating in the annual Site Solutions Summit sponsored by the Society for Clinical Research Sites (SCRS). As a Global Impact Partner of the SCRS, CSSi will be hosting a Master Workshop, leading roundtable discussions as well as providing patient recruitment and enrollment solutions advice in the exhibit hall.

  •    It was a long journey, and we are all delighted at the successful outcome. We appreciate the support [the CSS] team provided along the way. Hopefully, we can work together again in the future.

  •    You have made our advertising so much easier and taken time off my plate, which is always appreciated. We look forward to a prosperous relationship ahead!

    -Investigative Site
  •    …greatly appreciate your help throughout the year. You have taken a significant burden off my shoulders over the past several years.

    -Investigative Site
  •    I cannot begin to express my appreciation for a job well done and the continued efforts you place to ensure that this study was a success! Our candor and transparency has been refreshing and I am fortunate to have partnered with such a great group of patient recruitment and retention experts! You are wonderful!

    -Top 10 CRO
  •     I wanted to take a moment and say thank you for continuing to do a great job and meeting our expectations. I could not be more pleased with the teamwork and efficiency in which you both approach (our) study!

    Top 10 CRO
  •    To begin with, please let yourteam know that everyone is doing a FANTASTIC job with compiling the information for this difficult study.

    -Top 10 CRO
  •    I would not hesitate to use CSS again! Your team has been an absolute pleasure to work with and I consider us friends as well. If you are ever in the Raleigh area, please let me know.

  •    We had the phones ringing off the hook for a few days, and we ended with approximately 60 individuals who sounded like viable screeners from the contact list. They are spread out over the next six weeks. Up to this time we have only screened about 30 others (before campaign) had 16 that were cultured and four successfully enrolled, so we are running about 11% from screen appointment to successfully enrolled! By the way, overall this is the best ad response we have ever had!

    -Dermatology Investigator
  •    If this sounds like a "paid advertisement" for CSS, it's not. I just can't say enough good things about how they have helped us grow as a site by putting our name out there in a very professional way. To me it only makes sense to use CSS or a company like them (I just think they are the best one). We are in the business of research, not advertising. Let the experts in advertising handle that job for your site and put your energy into doing what you do best…research.

    -Multi-specialty Investigative Site
  •    It is a PLEASURE working with the CSS team! I could not be more pleased with the progress thus far and feel that the communication and team oriented approach is EXACTLY what we are looking for.

    -Top 10 CRO

Offices and Locations

  • US Address:
    6958 Aviation Blvd
    Suite H
    Glen Burnie, MD 21061
    UK Address:
    20-22 Bedford Row
    WC1R 4JS
    India Address:
    Plot No. 32-34 & 39-41
    FlatNo.504&506, 4thFloor,
    KTC Illumination,